Frequently Asked Questions

Nothing. All equipment — vending machines, Micro Market installations, coffee stations — is provided and installed at zero cost to your location. There are no setup fees, no installation charges, no equipment lease or rental fees, ever. GI Amenity earns revenue through product sales, not equipment charges.

No long-term contracts for most locations. We offer flexible terms because we're confident in our service. If GI Amenity isn't delivering on the 4-4-24 Pledge or meeting your expectations, we'd rather part ways professionally than hold you to a contract you're unhappy with.

Request a free assessment at /contact/free-assessment or call (973) 287-9711. A GI Amenity team member will respond within 4 minutes during business hours. We'll schedule a site visit, evaluate your space, and provide a custom recommendation within 24 hours of your assessment.

GI Amenity serves businesses throughout Northern New Jersey — Jersey City, Newark, Hoboken, Bayonne, Secaucus, East Rutherford, Union City, Weehawken, North Bergen, Kearny, Harrison, and communities across Hudson, Bergen, and Essex Counties. We're also expanding into Southern New York State and Connecticut. If you're unsure, contact us — we may already be serving businesses near you.

Most standard installations — a combo machine, snack machine, or beverage cooler — are complete within a day. Micro Market installations are more involved and typically require 2–3 days. We coordinate everything: delivery, installation, product loading, and a brief team orientation so your employees know how everything works.

Every machine GI Amenity installs is a premium, late-model unit — never refurbished equipment from a decade ago. Full-color touchscreens, LED showcase lighting, AI-powered inventory management, and modern payment systems are standard on every machine we place.

We offer combo vending machines (snacks + beverages), snack-only machines, dedicated beverage coolers, healthy vending machines, Micro Market installations (full open-shelf convenience store), and coffee and beverage stations. We'll recommend the right configuration for your space, volume, and team during your free assessment.

All of them. Cash, all major credit and debit cards, Apple Pay, Google Pay, Samsung Pay, and contactless tap-to-pay. Every machine, every time. No 'cash only' signs. No declined card frustrations.

Our 4-4-24 Service Pledge guarantees a 4-minute response, priority service within 4 hours, and full resolution within 24 hours. Additionally, our remote monitoring system detects most machine issues before you do — so we're often already responding before you call.

GI Amenity handles all maintenance. Preventive maintenance is performed every 30 days as standard on every machine in our network. You never schedule or coordinate maintenance — we handle it proactively.

Yes — custom machine wraps, logos, and branding are available for qualified locations. Ask us about customization options during your free assessment.

GI Amenity's product catalog includes 500+ SKUs across snacks, beverages, fresh food, and specialty items. Healthy options, traditional favorites, dietary-specific products, local NJ brands, and everything in between.

Yes. You get access to our full digital product catalog before installation and select your product mix based on your team's preferences, dietary needs, and wellness priorities. Our AI then optimizes your selection based on real consumption data — your mix gets smarter over time, not staler.

Absolutely. Healthy and better-for-you products are a core part of every GI Amenity program. Our healthy vending machines default to a 60%+ better-for-you product mix. We stock protein bars, keto-friendly snacks, gluten-free certified products, vegan options, organic items, and more across every location type.

Yes — this is one of our genuine differentiators. GI Amenity stocks and clearly labels gluten-free, kosher, vegan, dairy-free, nut-free, keto, and low-sodium options. And every machine displays full allergen and nutritional information on-screen before purchase.

Yes. GI Amenity actively partners with NJ-based food and beverage producers to bring regional products to our machines. No national chain does this — and we think it makes a real difference.

Yes. Our employee feedback portal lets any team member submit a product request. When five or more employees request the same product, we stock it — no bureaucracy required on your end.

Strict FIFO (First-In, First-Out) rotation on every restock. Weekly inventory purchasing. Automatic expiration monitoring. Zero-tolerance policy — expired products are removed immediately and credited. If you ever receive a stale product, scan the QR code for an instant refund.

Scan the QR code on the machine. Your full refund arrives in 60 seconds — no forms, no phone calls, no waiting. Every GI Amenity machine has a QR code for instant digital refunds.

Every GI Amenity machine is IoT-connected and transmits real-time data on inventory levels, temperature, payment systems, and mechanical condition to our monitoring platform 24/7. When something needs attention, an automatic alert goes to our service team immediately — before you call.

Contact us. We'll respond in 4 minutes, work to understand the issue, and fix it. If we can't meet our service commitments consistently, we'll part ways professionally — no penalties, no hard feelings. Our client relationships are built on performance, not contract lock-in.

Yes. Call or text (973) 287-9711 any time. A GI Amenity team member responds within 4 minutes — day or night, weekend or holiday.

GI Amenity Group is headquartered in Jersey City and serves businesses throughout Hudson, Bergen, and Essex Counties and the surrounding region. We're expanding into Southern New York State and Connecticut.

In every way that matters: newer equipment, more product variety, faster service, real technology, and a service guarantee specific enough to be accountable. National chains optimize for route efficiency. We optimize for client satisfaction. The results speak for themselves.

Yes. We serve everything from small professional offices with a single combo machine to large corporate campuses and healthcare facilities with multiple units and Micro Markets. Every client gets the same service standard regardless of account size.

Call or text (973) 287-9711 — we respond in 4 minutes. Or request a free assessment at giamenitygroup.com/get-a-free-vending-assessment.